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Template Optimization Specialist - Developmental Services

Oceanside, California

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Overview

The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.

The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic, or in the hospital.

  • Full-time,
    Part-Time
    & Per diem
  • Level:
    Entry-level
    & Mid-level

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Culture

  • Consistently excellent in providing the highest level of care for our patients
  • Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities

Career Path

Rady Children’s Hospital offers many career paths to support your immediate and future success.

  • Patient Access Representative III
  • Financial Counselor
  • Patient Access Trainer
  • Template Optimization Specialist
  • Supervisor, Patient Access
  • Manager, Patient Access

Success Profile

What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.

  • Compassionate
  • Detail-oriented
  • Flexible
  • Personable
  • Positive
  • Team Player

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Total Rewards

We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families

  • Health Plan

    Medical, Dental, Vision, FSA, Employee Assistance Program

  • 403(b) Retirement Plan

    100% employer match up to 3% of your salary

  • Tuition Reimbursement

    Up to $2,000 per year, paid time off for seminars

  • Professional Development

    Tuition discount at National University

  • Compensation

    Annual merit increases, longevity increases, success sharing, paid leave cash-out program

  • Awards & Recognition

    Annual Team Rady event, milestone awards, CARES recognition

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Responsibilities

Job ID 7597 Date posted 11/17/2021 Schedule Full-Time Shift Day Department Patient Access

POSITION DETAILS:

Schedule: Days, 8-hour shifts

FTE: Full-Time, 80 hours per 2 week pay period

Location: Oceanside

JOB SUMMARY:

The Template Optimization Specialist is responsible for maintaining and optimizing provider schedules/ templates for specified departments. Works with leadership and senior leadership to calculate and validate provider FTE. Analyzes data from dashboards and reports to make recommendations to improve access to care, provider productivity, and waste elimination. Serves as schedule/template gatekeeper. Works toward foreseeing challenges with access and develops and implements a plan of correction.

MINIMUM QUALIFICATIONS:

Bachelor's Degree in area of Study in a Field Related to the Position

4 years of experience

4 years of experience required in template building or managing provider schedules OR Bachelor's Degree in Health Care Administration or equivalent course work

Proficient with Microsoft Word, Excel, PowerPoint, and Outlook

Ability to organize work, set priorities and effectively accomplish required duties with minimal supervision

Self-motivated and self-directed

Competent English grammar and composition skills

PREFERRED QUALIFICATIONS:

5 years of experience

Epic Application experience

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  • Patient Access, Oceanside, California, United StatesRemove