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Administrative Associate (C) - Patient Access

San Diego, California

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Overview

The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.

The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic, or in the hospital.

  • Full-time,
    Part-Time
    & Per diem
  • Level:
    Entry-level
    & Mid-level

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Culture

  • Consistently excellent in providing the highest level of care for our patients
  • Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities

Career Path

Rady Children’s Hospital offers many career paths to support your immediate and future success.

  • Patient Access Representative III
  • Financial Counselor
  • Patient Access Trainer
  • Template Optimization Specialist
  • Supervisor, Patient Access
  • Manager, Patient Access

Success Profile

What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.

  • Compassionate
  • Detail-oriented
  • Flexible
  • Personable
  • Positive
  • Team Player

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Total Rewards

We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families

  • Health Plan

    Medical, Dental, Vision, FSA, Employee Assistance Program

  • 403(b) Retirement Plan

    100% employer match up to 3% of your salary

  • Tuition Reimbursement

    Up to $2,000 per year, paid time off for seminars

  • Professional Development

    Tuition discount at National University

  • Compensation

    Annual merit increases, longevity increases, success sharing, paid leave cash-out program

  • Awards & Recognition

    Annual Team Rady event, milestone awards, CARES recognition

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Responsibilities

Job ID 10549 Date posted 11/13/2022 Schedule Full-Time Shift Day Department Patient Access

JOB SUMMARY:

Position performs department/unit administrative activities including, but not limited to, routine office, clerical, and customer service duties. Supports the smooth operation of the department/unit through a wide variety of assignments and ensures quality assistance and service related to processing work requests, triaging calls and visitors, scheduling people and activities and recognizing and respecting confidential information. Works with external, inter and intra departmental teams to support department/unit.

MINIMUM QUALIFICATIONS:

HS Diploma, GED or Equivalent

Demonstrated ability to provide excellent, quality customer service

Competent English grammar and composition skills

PREFERRED QUALIFICATIONS: 

Associate’s Degree

1 year of experience

Experience with office reception and/or multi-line phones

Typing/keyboarding at 40 wpm

Experience performing general office work

Knowledge of Microsoft Office products including Word, Excel, Outlook, PowerPoint and/or Access

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  • Patient Access, San Diego, California, United StatesRemove