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Customer Service Representative - CHOC MSO

San Diego, California
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Job ID 5281 Date posted 04/05/2021 Schedule Full-Time Shift Day Department CHOC MSO

This is a casual, contract funded postionwith a current end date of  January 31, 2022; position subject to contract renewal.

POSITION DETAILS:

Schedule: Days, 8-hour shifts

FTE: Full-Time, 80 hours per 2 week pay period

Location: Copley Campus

JOB SUMMARY:
Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes.

MINIMUM QUALIFICATIONS:
High School Diploma, GED or foreign equivalent
1 year of experience
Customer service experience in a physician office, hospital or other healthcare setting

PREFERRED QUALIFICATIONS:
Knowledge of health plan benefits, claims, ICD-9/CPT coding
Computer skills, including Excel, EZ Cap, Word, Outlook, Access, Epic, and Echo Access

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