Customer Service Specialist I - Patient billing, collection, and assistanceSan Diego, California
Schedule: Days, 8-hour shifts
FTE: Full-Time, 80 hours per 2 week pay period
Location: Copley Business Center
This position is responsible for administering the Collection Philosophy of Rady Children's Hospital San Diego for all self-pay accounts. The Customer Service Specialist I will identify accounts with a self-pay balance after insurance has paid and those without insurance and will collect on those accounts. The incumbent will assist the families with financial assistance applications. The incumbent will work with families to establish payment plans in accordance with hospital policy and monitor the payment plans for compliance. The Customer Service Specialist I will receive incoming telephone calls and assist families with information pertaining to their accounts, understanding statements, and previous insurance payments. Incumbent will check Medi-Cal eligibility, apply share of costs, and update accounts with insurance information. The Customer Service Specialists will receive patient complaints in regards to billing and take appropriate action, based upon policy and procedures.
High School Diploma, GED or equivalent
2 years of experience
3 years of experience