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Manager, IT Technical Support Services

San Diego, California
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Job ID 2845 Date posted 08/29/2019 Schedule Regular Shift Day Hours Full-Time Department Information Technology; IM-Infrastructure

JOB SUMMARY:

Under the general direction of IT CTO, the IT Technical Support Services Manager provides the Information Management division with operational management and oversight for assigned Server, Storage and Computer Operations Analyst (COA) areas and technical software/hardware thereof. They provide leadership to staff, establishing and ensuring adherence to standards of systems development, maintenance, and support. The manager leads efforts to provide continuous availability of assigned systems that are crucial to the overall hospital operations. They coordinate, plan and supervise the performance of staff and resources to ensure completion of assigned duties. They deliver quality service as measured by pre-defined SLAs and other performance measurements.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree

5 years of experience

Five years of experience in information systems principles and practices

Think and process critically, analytically and problem solve skillfully

Delegate and achieve organizational results with and throughout all levels of the organization

Effectively prioritize and execute tasks in a high-pressure environment

Effective interpersonal skills

Effectively manage a team of Information Systems professionals in an integrated environment

Five years of experience in fundamentals of hospital organization, management techniques, JCAHO, HIPAA and Title 22 requirements

Interpret functional and/or technical specifications and to communicate technical issues to programmers and non-technical users/clients within prescribed management areas, e.g. Unix, Linux and Windows Servers, SAN storage and Data Center Management equipment and staff involved with all services thereof; Familiar with design and implementation of standardized technical architecture for an entire large computing environment enterprise

Effectively work with all levels of management, staff, clinicians and physicians, consultants and vendors

Lead and mentor, to provide guidance and foster a collaborative cross functional/cross platform team environment

Communicate effectively, clearly, accurately and concisely, verbally and in writing

Implementation experience with previous integrated HealthCare Information systems with emphasis on Clinical/Financial, ERP/EMR applications/systems (EPIC, Meditech, PeopleSoft, etc.) design and Implementation experience with high availability systems, multiple data center operations, Disaster/Recovery, Backup/Restoration, Unix, Linux and Windows servers, Virtual application and database systems (VMWare), internal, outsourced and cloud provided services, ITIL and operational processes and supporting infrastructure

Hold others accountable, provide feedback and constructive criticism and to effectively manage conflict and ambiguity

PREFERRED QUALIFICATIONS:

Master’s Degree

10+ years of experience

Experience in SDLC and ITIL process methodologies including design and implementation of organization, processes including specific execution steps and operational activities, e.g. system upgrades, patching and security agent management

Experience in Project Management

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