Patient Access Rep III - Developmental Services
San Diego, California
The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.
The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic, or in the hospital.
& Per diem
- Consistently excellent in providing the highest level of care for our patients
- Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities
Rady Children’s Hospital offers many career paths to support your immediate and future success.
- Patient Access Representative III
- Financial Counselor
- Patient Access Trainer
- Template Optimization Specialist
- Supervisor, Patient Access
- Manager, Patient Access
What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.
- Team Player
I have been with Rady Children's for 25 years and what I love most is making a child smile and helping the parent feel that their child is in the best hands possible. As a Patient Access Rep, I help families get the services their child needs.– Sandy R,
PAR III, Developmental Services
We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families
Medical, Dental, Vision, FSA, Employee Assistance Program
403(b) Retirement Plan
100% employer match up to 3% of your salary
Up to $2,000 per year, paid time off for seminars
Tuition discount at National University
Annual merit increases, longevity increases, success sharing, paid leave cash-out program
Awards & Recognition
Annual Team Rady event, milestone awards, CARES recognition
Schedule: Days, 8-hour shifts
FTE: Full-Time, 80 hours per 2 week pay period
Location: Plaza Campus
Under general supervision, the Patient Access Representative III is responsible for securing and providing appropriate medical and/or behavioral business information to/from patient families and funding sources. Interprets, identifies, communicates, and documents this information by way of: registration, scheduling and/or obtaining authorizations for patient services, in a team environment. In addition, the incumbent is responsible for being a subject matter expert in their area for internal and external customer inquiries, as well as supporting various communication needs as required. Performs other duties as assigned.
H.S. Diploma, GED, or Equivalent
1 year of experience
Associate's Degree plus 1 year of experience or High School Diploma plus 2 years of experience
Associate's Degree in Healthcare Specialty Program
2 years of experience
Experience with Epic or Other EMR systems
Experience with payment collection efforts
Bilingual English/Spanish and/or other languages that meet business needs of the department