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Patient Care Coordinator - Administration (Part-Time) - Copley

San Diego, California
Job ID 7777 Date posted 12/07/2021 Schedule Part-Time Shift Day Department Administrative

This is a casual, grant funded position with a possible renewal date of 12/31/2022


Schedule: Days, 8-hour shifts

FTE: Part-Time, 40 hours per 2 week pay period

Location: Copley Building

This position will serve as a liaison between RCHSD members/families, medical providers, and behavioral health providers.  The Patient Care Coordinator (PCC) will identify and reduce barriers to members' care, assist the member in locating and accessing resources, and educate the member on the importance of accessing care promptly.  The PCC will serve as the primary point of contact for the member and/or family and will be an integral part of the member's interdisciplinary care team. The PCC provides support to the member as they navigate the health care system.  The PCC may work closely with member's case management team to resolve access, medical and psychosocial related issues.  This position must be able to efficiently manage and prioritize an assigned caseload of members and/or families. 

High School Diploma, GED or equivalent  
2 years of experience 
Maintain accurate records and documentation
Effectively interview members to determine the client's strengths, problems, functional status, goals and need for specific services/resources
Develop rapport, establish and maintain effective interpersonal relationships with internal and external contacts at all levels
Work with Case Management staff to expedite the resolution of member concerns
Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds
Bilingual in English/Spanish or English/Vietnamese, or English/Tagalog; Must be able to speak, read, and write proficiently in those languages

Associate's Degree 
3 years of experience 
Knowledge of HMO, Medi-Cal/Medicare and health services
Knowledge of principles and practices of health care service delivery and managed care, Medi-Cal eligibility and benefits      
Knowledge of Principles and techniques to serve the SPD population in diverse social and ethnic groups 
Ability to utilize effective charting practices and guidelines
Demonstrated ability of proficiency regarding; personal computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position


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  • Administrative, San Diego, California, United StatesRemove