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Patient Care Coordinator - Bilingual required

San Diego, California
Job ID 407 Date posted 05/30/2019 Schedule Regular Shift Day Hours Full-Time Department Administration

This is a Casual position with an anticipated assignment length through June 30, 2021.

Bilingual English / Spanish or /Vietnamese / Tagalog


This position will serve as a liaison between RCHSD members/families, medical providers, and behavioral health providers. The Patient Care Coordinator (PCC) will identify and reduce barriers to members' care, assist the member in locating and accessing resources, and educate the member on the importance of accessing care promptly. The PCC will serve as the primary point of contact for the member and/or family and will be an integral part of the member's interdisciplinary care team. The PCC provides support to the member as they navigate the health care system. The PCC may work closely with member's case management team to resolve access, medical and psychosocial related issues. This position must be able to efficiently manage and prioritize an assigned caseload of members and/or families.


High School Diploma, GED or foreign equivalent

2 years of experience

Maintain accurate records and documentation

Effectively interview members to determine the client's strengths, problems, functional status, goals and need for specific services/resources

Develop rapport, establish and maintain effective interpersonal relationships with internal and external contacts at all levels

Work with Case Management staff to expedite the resolution of member concerns

Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds

Bilingual in English/Spanish or English/Vietnamese, or English/Tagalog; Must be able to speak, read, and write proficiently in those languages


Associate's Degree

3years of experience

Knowledge of HMO, Medi-Cal/Medicare and health services

Knowledge of principles and practices of health care service delivery and managed care, Medi-Cal eligibility and benefits

Knowledge of Principles and techniques to serve the SPD population in diverse social and ethnic groups

Ability to utilize effective charting practices and guidelines

Demonstrated ability of proficiency regarding; personal computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position


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  • Administration, San Diego, California, United StatesRemove