Skip to main content

Professional Services Collector - Patient Financial Services RCSSD

San Diego, California
Job ID 6608 Date posted 06/23/2021 Schedule Full-Time Shift Day Department Patient Financial Services


Schedule: Days, 8-hour shifts

FTE: Full-Time, 80 hours per 2 week pay period

Location: Copley Business Center


The Professional Billing Collector is responsible for collection of outstanding Self pay balances. The Collector is responsible for daily processing of self-pay accounts that appear in an assigned IS system work queue. This includes but is not limited to contacting patients with the goal of resolving unpaid balances on account, establishing payment plans and/or obtaining proper insurance information. Following RCHSD policies and procedures, performs financial screening of the patient guarantor to determine possible qualification for the Charity Care program. Reviews payor remittance codes from EOB-s and R/A-s to ensure accuracy of self-pay balance. Update patient demographic and insurance information in IS billing system, when required. The Collector refers all collection issues/problems to Leadership in a timely manner with specific examples. The Collector is responsible for complete, accurate, and timely documentation of all follow up activities pertaining to the resolution of the account within the IS system patient financial record. The Collector is responsible for researching patient address information on mail returns of patient statements. Research will include use of Accurint System and Chartmaxx, contacting other facilities and primary care physician office in order to obtain a correct mailing address.. Must meet productivity standards established by Sr Leadership. Must have the ability to perform complicated mathematical calculations to adjudicate accounts appropriately. Collector must be able to work professionally and courteously with patients, MPF PFS billing staff and leadership as well as all RCHSD departments. May be required to process outstanding accounts considered Bad Debt to an outside collection agency. May be required to process MPF Corporate Accounts.


Associate’s Degree

3 years of medical billing experience

Prior collection experience


Job Alerts

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert. Click on the X to remove a category.

  • Patient Financial Services, San Diego, California, United StatesRemove