Supervisor, Patient Access - Developmental Services
San Diego, California
Overview
The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.
The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic, or in the hospital.
- Full-time,
Part-Time
& Per diem - Level:
Entry-level
& Mid-level
Culture
- Consistently excellent in providing the highest level of care for our patients
- Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities
Career Path
Rady Children’s Hospital offers many career paths to support your immediate and future success.
- Patient Access Representative III
- Financial Counselor
- Patient Access Trainer
- Template Optimization Specialist
- Supervisor, Patient Access
- Manager, Patient Access
Success Profile
What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.
- Compassionate
- Detail-oriented
- Flexible
- Personable
- Positive
- Team Player
I have been with Rady Children's for 25 years and what I love most is making a child smile and helping the parent feel that their child is in the best hands possible. As a Patient Access Rep, I help families get the services their child needs.
– Sandy R,
PAR III, Developmental Services
Total Rewards
We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families
-
Health Plan
Medical, Dental, Vision, FSA, Employee Assistance Program
-
403(b) Retirement Plan
100% employer match up to 3% of your salary
-
Tuition Reimbursement
Up to $2,000 per year, paid time off for seminars
-
Professional Development
Tuition discount at National University
-
Compensation
Annual merit increases, longevity increases, success sharing, paid leave cash-out program
-
Awards & Recognition
Annual Team Rady event, milestone awards, CARES recognition
Responsibilities
JOB SUMMARY:
The Supervisor, Patient Access leads the day-to-day operations and provides technical and administrative leadership of the front-end revenue cycle. These responsibilities include: appointment scheduling, patient registration, front-end cash collection, patient authorization and other duties as assigned. Reviews work schedules and assigns duties to insure efficient patient flow and production goals. Coordinates and evaluates accuracy and quality of technical functions. Adheres to and supports the policies, procedures and standards of care. Ensures compliance with protocols and procedures. Plans and prioritizes work assignments. Supervises various personnel functions including recruitment, schedules and coaching of employees.
SKILLS REQUIRED:
- Communicates professionally when handling patient, provider or staff questions or concerns
- Ability to lead, train, and instruct staff
- Technologically savvy
- Ability to work and communicate optimally with team members in a professional manner
- Strong ability to maintain confidentiality and think and act independently with minimal direct supervision
- Displays initiative and exercises good judgment and effective critical thinking skills
- Flexible, able to prioritize and address multiple responsibilities concurrently
- Proven knowledge of pre-registration and registration knowledge
- Sophisticated knowledge of medical terminology, diagnostic/procedural coding, and anatomy
MINIMUM QUALIFICATIONS:
- H.S. Diploma, GED, Equivalent
- 2 years of experience
PREFERRED QUALIFICATIONS:
- Bachelor's Degree
- 3 years of experience
Featured Jobs
- Registered Nurse- Emergency Department San Diego, California
- Clinical Nurse Specialist- Emergency Care Center San Diego, California
- Supervisor, Patient Access - Developmental Services San Diego, California