Administrative Associate B* - Cardiology Clinic
San Diego, California
Overview
The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.
The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic, or in the hospital.
- Full-time,
Part-Time
& Per diem - Level:
Entry-level
& Mid-level
Culture
- Consistently excellent in providing the highest level of care for our patients
- Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities
Career Path
Rady Children’s Hospital offers many career paths to support your immediate and future success.
- Patient Access Representative III
- Financial Counselor
- Patient Access Trainer
- Template Optimization Specialist
- Supervisor, Patient Access
- Manager, Patient Access
Success Profile
What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.
- Compassionate
- Detail-oriented
- Flexible
- Personable
- Positive
- Team Player
I have been with Rady Children's for 25 years and what I love most is making a child smile and helping the parent feel that their child is in the best hands possible. As a Patient Access Rep, I help families get the services their child needs.
– Sandy R,
PAR III, Developmental Services
Total Rewards
We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families
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Health Plan
Medical, Dental, Vision, FSA, Employee Assistance Program
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403(b) Retirement Plan
100% employer match up to 3% of your salary
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Tuition Reimbursement
Up to $2,000 per year, paid time off for seminars
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Professional Development
Tuition discount at National University
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Compensation
Annual merit increases, longevity increases, success sharing, paid leave cash-out program
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Awards & Recognition
Annual Team Rady event, milestone awards, CARES recognition
Responsibilities
JOB SUMMARY:
Coordinates and performs department/unit administrative activities including, but not limited to, storing, retrieving and integrating information for dissemination to staff, customers, clients, vendors, patients and families. Coordinates functions required to ensure smooth operations, plans and executes projects within scope of responsibility, and works with external, inter and intra departmental teams to support department/unit. Provides training and orientation for new staff and troubleshoots office technologies.
MINIMUM QUALIFICATIONS:
High School Diploma, GED or Foreign equivalent
Two years of experience
Proficient knowledge of Microsoft Office products including Word, Excel, Outlook, PowerPoint and Access
Competent English grammar and composition skills
PREFERRED QUALIFICATIONS:
Associate's Degree
Three years of experience
Typing at 50 words per minute
Software specific to departmental needs
Experience specific to area of support
The current salary range for this position is $24.26 to $33.36
Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.