Patient Care Coordinator (PCC)_Per Diem / Casual - Population Health

Work Location

San Diego, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

Job Summary

This position will serve as a liaison between RCHSD members/families, medical providers, and behavioral health providers. The PCC will develop rapport, establish and maintain effective interpersonal relationships with internal and external contacts at all levels. Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds. The PCC will identify and reduce barriers to members’ care, assist the member in locating and accessing resources, and educate the member on the importance of accessing care promptly. The PCC will serve as the primary point of contact for the member and/or family and will be an integral part of the member’s interdisciplinary care team. The PCC will interview members to determine the client's strengths, problems, functional status, goals and need for specific services/resources, including providing support to the member as they navigate the health care system. The PCC may work closely with member’s case management team to resolve member concerns, access, medical and psychosocial related issues. This position must be able to efficiently manage and prioritize an assigned caseload of members and/or families and maintain accurate records and documentation.

Pay Range

Minimum $20.80 Midpoint $26.00 Maximum $32.50

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

This is a casual position which is subject to renewal by July 10, 2026

The Rady Children's Health Population Health Department is seeking motivated undergraduate and graduate public health students to join our team for a paid, part-time summer internship in sunny San Diego, California. This Patient Care Coordination position is an immersive in-person experience designed for students interested in how public health principles translate into real-world healthcare delivery for children and families. Interns will gain hands-on exposure to population health strategy, quality improvement research, and health equity initiatives within a large pediatric health system.

Over 8-12 weeks, interns will work alongside population health professionals on projects spanning quality improvement outreach, digital health equity, enhanced care management, health literacy, research, and education events. This role offers meaningful patient and system-level experience, opportunities to build professional skills, and direct exposure to how data, policy, and community-based interventions are used to improve pediatric health outcomes. Students who are curious, mission-driven, and eager to learn how population health operates in practice are strongly encouraged to apply.

JOB SUMMARY:

This position will serve as a liaison between RCHSD members/families, medical providers, and behavioral health providers. The PCC will develop rapport, establish and maintain effective interpersonal relationships with internal and external contacts at all levels. Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds. The PCC will identify and reduce barriers to members' care, assist the member in locating and accessing resources, and educate the member on the importance of accessing care promptly. The PCC will serve as the primary point of contact for the member and/or family and will be an integral part of the member's interdisciplinary care team. The PCC will interview members to determine the client's strengths, problems, functional status, goals and need for specific services/resources, including providing support to the member as they navigate the health care system. The PCC may work closely with member's case management team to resolve member concerns, access, medical and psychosocial related issues. This position must be able to efficiently manage and prioritize an assigned caseload of members and/or families and maintain accurate records and documentation.

MINIMUM QUALIFICATIONS:

H.S. Diploma, GED, or Equivalent

1 Years of Experience

PREFERRED QUALIFICATIONS:

Associate's Degree

2 Years of Experience

Bilingual in English/Spanish or English/Vietnamese, or English/Farsi is preferred. Must be able to speak, read, and write proficiently in those languages.

Knowledge of HMO, Medi-Cal/Medicare and health services.

Knowledge of principles and practices of health care service delivery and managed care, Medi-Cal eligibility and benefits.

Knowledge of principles and techniques to serve the SPD population in diverse social and ethnic groups.

Ability to utilize effective charting practices and guidelines.

Bilingual in English/Spanish or English/Vietnamese, or English/Farsi is preferred. Must be able to speak, read, and write proficiently in those languages.

The current salary range for this position is $21.00 to $28.88

Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the "date posted" until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

Work Environments - Functional Demand:

Physical Activity Requirements:

Physical Activity Lifting

Sensory Requirements:

Environment Requirements:

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.