Quality Improvement Coordinator - Heart Institute

San Diego, CA

Apply

Overview

The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.

The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic or in the hospital.

Job Type: Full-time, Part-time & Per diem
Level: Entry-level & Mid-level

Success Profile

What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.

Compassionate
Detail-oriented
Flexible
Personable
Positive
Team Player

Culture

Consistently excellent in providing the highest level of care for our patients.
Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities.

Career Path

Rady Children’s Hospital offers many career paths to support your immediate and future success.

Patient Access Representative III
Financial Counselor
Patient Access Trainer

Template Optimization Specialist
Supervisor, Patient Access
Manager, Patient Access

I have been with Rady Children's for 25 years and what I love most is making a child smile and helping the parent feel that their child is in the best hands possible. As a Patient Access Rep, I help families get the services their child needs.
Sandy R, PAR III, Developmental Services

Rewards

We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families

Health Plan

Medical, Dental, Vision, FSA, Employee Assistance Program
403(b) Retirement Plan

Match that increases with years of service
Tuition Reimbursement

Up to $10,000 per year, paid time off for seminars
Professional Development

Tuition discount at National University
Competitive salaries

Annual merit increases, longevity increases, success sharing, paid leave cash-out program
Awards & Recognition

Milestone awards, CARES recognition

Responsibilities

Job ID: 18588
Date posted: 03/26/2026
Schedule: Full-Time
Shift: Day
Department: Quality Management

JOB SUMMARY:
The Quality Improvement Coordinator (QIC), functions as a resource to staff and facilitates the achievement of departmental and organizational goals in the area of quality management, patient safety, and accreditation/regulatory compliance through developing effective working relationships and partnering with leadership in assigned areas.

The QIC, working under the direction of quality and safety leaders, organizes and monitors the quality and performance improvement activities for clinical, support and/or dministrative services to assure that these are in concert with both the mission and RCHSD patient safety/quality improvement plans. Responsibilities include: assisting with the identification, documentation, and prioritization of problems and issues affecting patient safety; data collection, analysis, and monitoring; review of evidenced based literature/benchmarks, establishment of indicators for monitoring, performance monitoring, improvement, and assessment; providing project management and facilitation, providing or arranging staff education and committee support.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree

3 years of experience

BLS for Healthcare Providers, issued by American Heart Association

California RN License

Ability to function independently and as a member of a cohesive team

Ability to build relationships and collaborate in the achievement of mutual goals

Clear and effective communication skills

Understanding of process improvement principles

Ability to perform as a quality resource representative to medical staff committees as well as interdisciplinary teams

Ability to be flexible in work schedules and coverage of any geographical area of the organization

Ability to prioritize workload

Ability to utilize critical thinking skills, apply sound principles of decision making and problem solving processes

Analytical skills necessary in order to develop and implement plans and evaluate effectiveness

Ability to multi-task and pay close attention to details and resolve problems

PREFERRED QUALIFICATIONS:

Master’s Degree

5 years of experience

The current salary range for this position is $52.95 to $72.81

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

Apply