JOB SUMMARY:

Under general supervision, the Customer Service Representative MPF CAU is responsible for ensuring that incoming calls from internal and external providers and patients regarding referrals and authorizations are received, handled in a manner that promotes favorable relationship on behalf of the department and the organization. The Customer Service Rep responsibilities includes but is not limited to the knowledge of referral and authorization processes for specialty services performed at Rady Children's Hospital and Health Center. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

H.S. Diploma,GED,or Equivalent

2 years of health care customer service experience or 3 years of customer service experience outside of health care

PREFERRED QUALIFICATIONS:

Bachelor's Degree

5 Years of Experience

Experience with Epic or other EMR Systems

Bilingual English/Spanish and/or other languages that meet business needs of the department

The current salary range for this position is $22.00 to $30.27

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.