Patient Access Representative II - Cardiology Clinic

San Diego, CA

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Overview

The Patient Access Representative (PAR) is the first person to interact with a patient family. Whether onsite in a clinic, or in the Central Scheduling call center, the PAR provides exceptional customer service, getting the patient registered and scheduled, verifying insurance and seeking authorizations for treatment. When onsite, the PAR checks in the patient when they arrive and completes all necessary paperwork and signatures. The Patient Access Rep should be kind and compassionate, helping a concerned family feel comfortable.

The patient experience is what brings families back to Rady Children's. The Patient Access Representative is a big part of this, providing a familiar face and reducing stress for children and parents. The right Patient Access Rep can bring positive energy to a stressful situation, whether on the phone, in a clinic or in the hospital.

Job Type: Full-time, Part-time & Per diem
Level: Entry-level & Mid-level

Success Profile

What makes a successful Patient Access Representative at Rady Children’s Hospital? Check out the traits we’re looking for and see if you have the right mix.

Compassionate
Detail-oriented
Flexible
Personable
Positive
Team Player

Culture

Consistently excellent in providing the highest level of care for our patients.
Committed to ensuring that our Patient Access Representatives receive training, support, rewards and career advancement opportunities.

Career Path

Rady Children’s Hospital offers many career paths to support your immediate and future success.

Patient Access Representative III
Financial Counselor
Patient Access Trainer

Template Optimization Specialist
Supervisor, Patient Access
Manager, Patient Access

I have been with Rady Children's for 25 years and what I love most is making a child smile and helping the parent feel that their child is in the best hands possible. As a Patient Access Rep, I help families get the services their child needs.
Sandy R, PAR III, Developmental Services

Rewards

We offer a robust Total Rewards Package in order to help our employees achieve and maintain overall physical, emotional and financial well-being for themselves and their families

Health Plan

Medical, Dental, Vision, FSA, Employee Assistance Program
403(b) Retirement Plan

Match that increases with years of service
Tuition Reimbursement

Up to $10,000 per year, paid time off for seminars
Professional Development

Tuition discount at National University
Competitive salaries

Annual merit increases, longevity increases, success sharing, paid leave cash-out program
Awards & Recognition

Milestone awards, CARES recognition

Responsibilities

Job ID: 19369
Date posted: 08/26/2026
Schedule: Full-Time
Shift: Day
Department: Cardiology Clinic

JOB SUMMARY:

Under general supervision, the Patient Access Representative secures and provides appropriate medical business information to and from patient families/guardians and funding sources. In your role you will interpret, identify, communicate and detail information by way of: registration, scheduling and/or acquiring authorizations for patient services in a dynamic team environment. You will have the opportunity to make a difference every day by the duties you perform.

SKILLS REQUIRED:

- Listens well and devotes full attention to patients and medical professionals alike

- Detailed and empathetic as the job involves dealing with people who are critically ill or injured

- The ability to remain calm, even under the most stressful of situations

- Communicates well, both orally and in writing

- The ability to maintain confidentiality

- Possesses a basic understanding of medical terminology and procedures

- Resourcefulness

MINIMUM QUALIFICATIONS:

High School Diploma, G.E.D. or Equivalent

PREFERRED QUALIFICATIONS:

Associate's Degree

1 year of Healthcare Experience

Experience with Epic or other EMR systems

Experience with payment collection efforts

Bilingual English/Spanish and/or other languages that meet business needs of the department

The current salary range for this position is $23.00 to $30.27

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

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